Support

Operated by Minh Cao.

For support, feedback or personal-data questions, email mjnkao@gmail.com.

The app interface is in Vietnamese. These support instructions are in English; Vietnamese labels are included where needed to help you find the controls.

Playing and connecting

Computer play requires no account or Internet connection. To play with friends, one person creates a room and others join using a room code or QR invitation. Internet rooms require a network connection; nearby play requires Local Network permission. Camera access is needed only when scanning QR codes.

Reporting a problem

Include the app version, device model and steps to reproduce the problem. Remove personal information from screenshots. Do not send passwords, verification codes or active room invitations.

In the app, open Settings (Cài đặt) → Feedback (Góp ý). If sending fails, the draft stays on your device so you can retry.

Personal data

To request access, correction or deletion, email us and specify Ai Cá Ngựa. See the privacy policy for the data involved.

Account and energy from version 1.0.1

Open Profile (Hồ sơ) to sign in with Apple or Google and view energy. Each match currently uses 5 energy. Guests have 15, refilling by 15 after one hour when energy is insufficient; members have 50 renewed daily on Vietnam time (UTC+7). Wallets are separate on each device. Signing out does not reset guest energy.

Request Ludo data deletion (Yêu cầu xoá dữ liệu Cá Ngựa) records a request for processing; it does not immediately delete the Aicos account or data in other games. The new form includes a contact email, an optional reason, a request identifier and a processing deadline of up to 30 days. Reopen it to check its status.

Account deletion requests

From version 1.0.1 (38), Profile offers two choices: request deletion of Ludo data only, or request deletion of the entire Aicos account and its associated data across Aicos games. Entire-account deletion affects sign-in to games sharing that account; Ludo-only deletion preserves the shared account and other games. The form requires explicit scope confirmation and a contact email; the reason is optional. Submitting creates a request for review and does not immediately delete data. We review and process deletion on the server within 30 days and send completion confirmation to the contact email. Request ID, status and deadline are available in Profile. Processing includes revoking Apple sign-in authorization where applicable. Signing out does not delete an account.